Question 1

Why Night Owl?

Accepted Answer

Because we are awesome! Because we are a small family owned business and we treat our clients like family. Night Owl is not just another photo booth company. We have been doing this full time since 2010, and we do it well. We build and design our own booths with the optimal user experience and finest photos & prints in mind. We are always happy to answer your questions, and will work closely with you to make sure that all your photo booth needs are met. Please don’t take our word for it, check out our reviews on Yelp!, The Knot and Wedding Wire.
We’ve been named Best Photo Booth by San Francisco Magazine for the 2018 Best of SF Issue! See our fun little write up here under “Best Services” or check out p. 80 of the magazine to see it in print!
If you still have questions, contact us and we’ll happily talk your ear off about how great we are!

Question 2

What is your service area?

Accepted Answer

We are proud to serve the San Francisco Bay Area, Napa, Sonoma, Monterey and beyond.

Question 3

Can you print on site?

Accepted Answer

Yes! All our packages include unlimited on site printing. Hoot! Check out our selection of print layouts here.

Question 4

Can you put our names or event logo on the prints?

Accepted Answer

Absolutely! All our packages include customizable headers. You can either choose from our prefab designs or supply your own logo as long as it meets our design specs. We will collect all that info from you when we finalize your event details.

Question 5

When will my photos be posted online?

Accepted Answer

So soon! Please allow up to 3 business days for your gallery to be posted.

Question 6

Can I get the digital files?

Accepted Answer

Totally. All our packages include the hi res digital files for you to keep! You can download them directly from your online gallery.

Question 7

Do you offer different backdrops?

Accepted Answer

Yeah! You can view our selection of standard and premium backdrops here. We can also help you create a totally unique custom backdrop from your artwork. Contact us for details!

Question 8

Can I bring my own backdrop?

Accepted Answer

Sure! You are welcome to bring your own backdrop. You can even use our stand if you like. If you are providing your own backdrop, make sure to check in with us about the size and materials you’ll be using. Bringing your own backdrop will not affect your package price.

Question 9

How much space do you need?

Accepted Answer

In a perfect world, about 12×8 ft of space would be awesome. However, our innovative open air set up allows us to accommodate practically any venue. If you are concerned about having enough space, please contact us and we’ll be happy to advise you on your specific spot!

Question 10

Can you set up outdoors?

Accepted Answer

Yes! We do need to be protected in the case of wind or rain, and must have access to power. For best results we recommend placing the photo booth in a fully shaded area, away from direct sun.

Question 11

How many photo booth hours do you recommend for my wedding?

Accepted Answer

This is a great question, however there is no one answer as each wedding is unique. Please contact us and our wedding specialist will be happy to advise you based on your timeline and venue layout.

Question 12

Can you set up the photo booth during my ceremony or during dinner?

Accepted Answer

As long as the booth is in a separate room or area that is out of earshot or view of guests, we can set up at any time. If all of your events are happening near each other, we may need to get creative with your timeline in order to make sure we aren’t disrupting the flow of your wedding or special event. Please contact our wedding and event specialist to go over the details of your day to make sure you reserve the perfect package to suit your needs.

Question 13

Will there be someone there to help my guests during the event?

Accepted Answer

Heck Yeah! There is always a friendly and knowledgeable technician on site with the photo booth to make sure everything is running smoothly.

Question 14

What is a standby hour?

Accepted Answer

A standby hour is an hour during which the photo booth is fully set-up and ready to go but inactive. This is perfect for dinner/toasts or for any other time when you would like the photo booth to be onsite but inactive.

Question 15

Do you charge a travel fee?

Accepted Answer

Travel to events within 50 miles of our San Francisco location is FREE! We are happy to travel beyond 50 miles for a reasonable travel fee.

Question 16

Is there an extra fee for setup and breakdown?

Accepted Answer

Nope! Setup and breakdown are included in the cost of all of our packages. We always arrive 90 minutes prior to our scheduled start time to ensure we have plenty of time to set up and be ready on time.

Question 17

Do you require a deposit?

Accepted Answer

Yes. We require a deposit of $300 to reserve your date. This deposit is non-refundable and non-transferable and will be applied towards your balance.

Question 18

What is your cancellation policy?

Accepted Answer

You may cancel your event up to 14 days prior to your event date. If you do so you will forfeit your deposit and any payments made, however you will not be responsible for the balance payment.

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