FREQUENT QUESTIONS
Why Night Owl?
What is your service area?
We are proud to serve the San Francisco Bay Area, Napa, Sonoma, Monterey and beyond.
Can you print on site?
Yes! All our packages include unlimited on site printing. Hoot! Check out our selection of print layouts here.
Can you put our names or event logo on the prints?
Absolutely! All our packages include customizable headers. You can either choose from our prefab designs or supply your own logo as long as it meets our design specs. We will collect all that info from you when we finalize your event details.
When will my photos be posted online?
So soon! Please allow up to 3 business days for your gallery to be posted.
Can I get the digital files?
Totally. All our packages include the hi res digital files for you to keep! You can download them directly from your online gallery.
Do you offer different backdrops?
Yeah! You can view our selection of standard and premium backdrops here. We can also help you create a totally unique custom backdrop from your artwork. Contact us for details!
Can I bring my own backdrop?
Sure! You are welcome to bring your own backdrop. You can even use our stand if you like. If you are providing your own backdrop, make sure to check in with us about the size and materials you’ll be using. Bringing your own backdrop will not affect your package price.
How much space do you need?
In a perfect world, about 12×8 ft of space would be awesome. However, our innovative open air set up allows us to accommodate practically any venue. If you are concerned about having enough space, please contact us and we’ll be happy to advise you on your specific spot!
Can you set up outdoors?
Yes! We do need to be protected in the case of wind or rain, and must have access to power. For best results we recommend placing the photo booth in a fully shaded area, away from direct sun.
How many photo booth hours do you recommend for my wedding?
This is a great question, however there is no one answer as each wedding is unique. Please contact us and our wedding specialist will be happy to advise you based on your timeline and venue layout.
Can you set up the photo booth during my ceremony or during dinner?
As long as the booth is in a separate room or area that is out of earshot or view of guests, we can set up at any time. If all of your events are happening near each other, we may need to get creative with your timeline in order to make sure we aren’t disrupting the flow of your wedding or special event. Please contact our wedding and event specialist to go over the details of your day to make sure you reserve the perfect package to suit your needs.
Will there be someone there to help my guests during the event?
Heck Yeah! There is always a friendly and knowledgeable technician on site with the photo booth to make sure everything is running smoothly.
What is a standby hour?
A standby hour is an hour during which the photo booth is fully set-up and ready to go but inactive. This is perfect for dinner/toasts or for any other time when you would like the photo booth to be onsite but inactive.
Do you charge a travel fee?
Travel to events within 50 miles of our San Francisco location is FREE! We are happy to travel beyond 50 miles for a reasonable travel fee.
Is there an extra fee for setup and breakdown?
Nope! Setup and breakdown are included in the cost of all of our packages. We always arrive 90 minutes prior to our scheduled start time to ensure we have plenty of time to set up and be ready on time.
Do you require a deposit?
Yes. We require a deposit of $300 to reserve your date. This deposit is non-refundable and non-transferable and will be applied towards your balance.
What is your cancellation policy?
You may cancel your event up to 14 days prior to your event date. If you do so you will forfeit your deposit and any payments made, however you will not be responsible for the balance payment.